FAQ Section: Your Go-To Resource for Frequently Asked Questions

Yes! We ship pan-India to all major cities and most pin codes. Enter your pin code at checkout to confirm delivery availability in your area.

Orders are processed within 1-2 business days. Delivery typically takes:

- Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai): 3-5 days
- Other cities and towns: 5-7 days

You'll receive a tracking link via email and WhatsApp once your order is dispatched.

Absolutely. Every order is bubble-wrapped, box-packed and secured before dispatch. Collectibles are fragile — we treat every order like it's going into our own collection.

Yes! Free shipping on all orders above ₹999. Orders below ₹999 have a flat shipping fee of ₹99.

Not yet — we currently ship within India only. International shipping is coming soon. Drop us a message and we'll notify you when it's available for your country.

Yes. Once dispatched, you'll receive a tracking link via email and WhatsApp. You can also track directly from your NOOB TOYS account under "My Orders."

Orders can be cancelled or modified within 12 hours of placing them. After that, your order moves into processing and we're unable to make changes.
To cancel or modify, WhatsApp us immediately at +91 70489 88550 with your order number.

Check your spam or promotions folder first. If it's not there, WhatsApp us with your registered email address and we'll sort it out immediately.

Yes! We accept pre-orders on select items. Pre-order products are clearly marked on the product page with an estimated arrival date.
Full payment is required at the time of pre-ordering.

We accept all major payment methods:
- UPI (GPay, PhonePe, Paytm)
- Credit & Debit cards (Visa, Mastercard, RuPay)
- Net banking
- EMI (on select cards)
- Wallets

Cash on Delivery (COD) is available on all orders.

Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's PCI-compliant payment gateway. We never store your card details.

Yes. Every product we sell is 100% original and officially licensed. We source directly from authorised distributors only. No bootlegs. No KOs. Ever.

If you ever receive a product and suspect it isn't authentic, contact us immediately — we'll make it right, no questions asked.

If a product is listed on our store without a "Sold Out" tag, it's in stock and ready to ship. We update inventory in real-time.

Want to be notified when a sold-out item is back? Click "Notify Me" on the product page and we'll WhatsApp you the moment it's available.

We carry both. Some products are officially imported — these are clearly marked on the product page. Imported items may have slightly longer processing times due to customs clearance.

We love a good hunt! WhatsApp us with exactly what you're looking for — brand, series, character, scale — and we'll do our best to source it for you. No promises, but we try our hardest for fellow collectors.

Ambassador is a collaboration program for collectors, creators and enthusiasts who want to earn while they share their passion.

As an Ambassador you get:
- Your own discount code (10% off for your followers)
- 7% commission on every sale
- Free product after 20 referral orders
- Early access to new arrivals
- A spot on our leaderboard
- Chance to become Founding Member of our brand.

Every legend starts as a noob.

Apply at https://noobtoys.com/pages/collab

Apply here: https://noobtoys.com/pages/collab

We review all applications within 24 hours and notify you via WhatsApp on approval.

We accept returns within 7 days of delivery under these conditions:

✅ Item is in original, unopened packaging
✅ All seals and tags are intact
✅ Item is not a pre-order or limited edition

Items opened or removed from original packaging cannot be returned unless damaged or defective.

We're so sorry — that should never happen. Here's what to do:
1. Take clear photos/video of the damage immediately on delivery
2. WhatsApp us at [your number] within 48 hours of receiving the order
3. We'll arrange a replacement or full refund — your choice

Do not dispose of the packaging until the issue is resolved.

Once your return is received and inspected, refunds are processed within 5-7 business days back to your original payment method.

UPI and wallet refunds are typically faster (2-3 days). Bank and card refunds may take up to 7 days depending on your bank.

If the return is due to our error (wrong item, damaged product, defective item) — we cover the return shipping completely.

For change-of-mind returns, return shipping is at the customer's cost.

We're available on:

💬 WhatsApp: +91 70489 88550 (fastest response — typically under 2 hrs)
📧 Email: contact@noobtoys.com
📸 Instagram: @noobtoysofficial

Support hours: Mon–Sat, 10am–7pm IST

WhatsApp queries are answered within 2 hours during support hours. Email responses within 24 hours.

For urgent order issues, always WhatsApp us directly — it's the fastest way to reach us.