BAIWEI TW-1023 Megatron Transforming Robot Figure

1. 7-Day Return Window

Customers may request a return within 7 days from the date of delivery.

After 7 days, return requests will not be accepted under any circumstances.

2. Eligible Return Conditions

Returns will only be accepted in the following cases:

✔ Product received is damaged
✔ Product received is defective
✔ Incorrect item delivered

Returns will NOT be accepted for:

• Change of mind
• Personal preference
• Delivery delays within the estimated window (15–60 days)
• Minor packaging dents caused by international shipping
• Incorrect address provided by the customer

3. Condition of Returned Items

To qualify for return:

• The product must be unused
• Original packaging must be intact
• All accessories, manuals, and inserts must be included
• Product must be returned in original condition

Used, altered, or tampered products will not be eligible for return.

4. Reporting a Return

To initiate a return within 7 days, you must provide:

• Clear photos of the product
• Photos of packaging
• Unboxing video (strongly recommended)
• Order details

Requests without proof may not be approved.